Refund and cancellation policy

This policy applies to professional engagements booked with Nodecloudbase Co., Ltd. It does not cover third-party tools you purchase separately.

Deposits and confirmation

Deep-dive and workshop engagements may require a deposit to hold calendar time. Deposits are confirmed in writing with the fee schedule and due dates.

Cancellation by client

• More than 14 days before start: deposit refundable minus a 10% administration fee, or transferable to a new date within six months.
• 7–14 days before start: deposit credited at 50% toward a rescheduled engagement within three months.
• Less than 7 days before start: deposit non-refundable unless we can fill the slot with another client.

Rescheduling

One free reschedule is allowed when requested at least seven days ahead. Additional moves may incur a ฿3,000 rescheduling fee to cover analyst preparation time.

No-shows

Missed sessions without notice count as delivered for fixed-fee health checks. Retainers deduct the scheduled call for that month.

Work already started

If analysis has begun, refunds cover only undelivered portions. Completed interviews, reconstructed cohort tables, and draft packs are non-refundable.

Materials purchased for you

We do not purchase physical materials on your behalf. If travel or venue costs were prepaid with your approval, those pass-through items follow the vendor’s refund rules.

Cancellation by Nodecloudbase

If we must cancel, you receive a full refund of unused fees or an alternative date at your choice.

Partial refunds

Partial refunds may apply when deliverables are materially delayed by our side and you choose not to continue. Advisory retainers refund unused whole months with thirty days’ written notice.

Processing time and method

Approved refunds are processed within fourteen business days to the original payment method unless bank details require otherwise.

How to request

Email hello@nodecloudbase.digital with your engagement reference, dates, and reason. We confirm eligibility in writing.

Exceptions

Force majeure events (including severe weather or public health orders affecting Bangkok meetings) are handled with rescheduling first; refunds follow the sections above if rescheduling is not possible.