We review subscription events, engagement drops, support themes, and recent release notes to surface which cohorts are drifting toward churn—and why. You leave with a shared vocabulary for risk levels, leading indicators, and which segments deserve attention before the next renewal window.
Included
- Intake of retention, usage, and support themes
- Named risk cohort catalog with sample journeys
- Leading-indicator scoring for each cohort
- Prioritized discussion notes for your next retention review